Schengen Visa Travels have some policies from refund perspective.
The refund would be possible in case of below situations.
- If we unable to provide you documents within committed time.
- If there are any mistakes from our side in your reservation first we will try to make it correct ASAP OR we can refund you if you insist.
- If we go against our FAQs
Cases in which we don’t allow refunds:
- If you ask for changes or modification in your own provided routes and dates (Flight /Hotel Details) after we sent you your documents to your email. It is because airlines don’t allow us to make changes in existing or generated reservation they only allow to create a new one, that is why we recommend in case of modification place another order and repeat the same process again. We know this is awkward or weird but that is the only thing we can do for you.
- If you come back to us due to the canceled reservation so please first note the FAQs validation time guidelines if we are not against this then refund would not be possible.
- If you come in the future and ask for a refund just because you didn’t use our documents so in that case, we don’t refund.
- Travel insurance refund is the only acceptable if you request for a refund before 10 days of your trip start date because once you effective date/trip start date is gone so refund is not possible according to insurance company rules and policies, and we have no control over the insurance companies rules and policies. We will deduct 25% of the whole insurance cost as a fee of our services + Merchent service fee + insurance companies charges from what you paid to us, then issue the refund for the rest cost of the insurance, in your order associated credit/debit card or PayPal account within 7-8 business days.
- If you want to make amendments to your reservation after the 5 days of delivery of your documents.
- If your visa refused because of our provided documents/services and against you’re not able to show the sufficient proof that your visa denied reason is our docs then refund is not possible, you have to show the embassy written letter for the visa refusal cause to us to initiate the refund.
- In case if you receive the documents early and you saw that after the time so we don’t refund.